Addressing Recording, Transcription, and App Limitations in Hedy AI
Hedy AI provides various transcription and audio capture features, but users may occasionally encounter issues with recording and transcription. Troubleshooting these issues effectively requires understanding both the app functionality and the inherent limitations imposed by external factors. Below, we provide guidance to navigate these challenges.
Common Issues with Recording and Transcription
Errors in generating summaries, such as crashes or error messages like "Unable to generate summary."
Lack of recording for phone calls despite the device being on speaker, sometimes accompanied by errors like "microphone not detected."
Troubleshooting Steps for Summary and Transcript Errors
Follow these steps if your conversation summaries are not generating properly or if you suspect transcription errors:
Regenerate the Summary: Use the 'Update Summary' button within the app to generate the summary again. This action resolves most issues related to incomplete summaries.
Verify the Transcript: Check the transcript to ensure the meeting or conversation was captured correctly, even if the summary did not generate. The full conversation is often still recorded even when a summary error occurs.
App Limitations Due to External Restrictions
Certain features in Hedy AI are limited by operating system restrictions. For example:
Recording Phone Calls: Mobile operating systems prevent apps from directly recording audio from phone calls on the same device. To record such calls, a second device must be used while the phone is on speaker. This restriction ensures privacy and prevents apps from automatically eavesdropping on calls.
Frequently Encountered Error Messages and Resolutions
Hedy AI users often encounter these scenarios:
Unable to Generate Summary: Retry using the 'Update Summary' feature.
Microphone Not Detected: For phone calls, remember that mobile OS limitations make direct recording unfeasible. Use alternative methods as outlined above.
By following the steps listed here and being aware of external restrictions, you can address most recording and transcription issues in Hedy AI efficiently. If you continue to face problems, consult Hedy AI support for further assistance.