How do I correct a license registered to the wrong account in Hedy AI?
It is possible to address issues related to licenses registered to the wrong account in Hedy AI. This guide explains how to resolve these scenarios, either through self-service or with the help of customer support.
Common Scenarios
License registered to the wrong email address but accessible: You can log into the account and make changes via the app.
License registered to an account you cannot access: This situation requires customer support intervention.
Step-by-Step Guidance
Scenario 1: Account is accessible
If you can still access the account where the license was incorrectly registered, follow these steps:
Log in to the Hedy AI application using the incorrect email address.
Navigate to App Settings.
Update your email address to the correct one. Changes will be reflected immediately, and your license will be associated with the new email address.
Scenario 2: Account is inaccessible
If you cannot access the account with the incorrect email address:
Gather the correct account information (e.g., the email address for the new account).
Contact Hedy AI customer support through our support chat, by emailing us at [email protected], or in-app support options.
Provide the necessary account details for verification and request a manual transfer of the license.
Final Notes
Ensure that your new account details are accurate to prevent future issues.
Manual transfers may take some time, as customer support will need to verify your request.
We hope this guide helps you resolve issues related to licenses assigned to the wrong account. For further assistance, don’t hesitate to reach out!