If Hedy's automatic suggestions appear in your chat history but not as visual notifications over your video call, your Mac is likely blocking them. Here's how to fix it.
Why This Happens
Hedy generates suggestions in the background and sends them both to the in-app chat and as macOS notifications. If you can see suggestions in the chat record after your meeting, it means Hedy was working perfectly. The issue is that macOS prevented the notifications from appearing on screen.
There are three common reasons this happens:
1. Focus Mode or Do Not Disturb
macOS often automatically enables Focus Mode (formerly Do Not Disturb) when you join a video call or share your screen. This silences all notifications from third-party apps, including Hedy.
How to fix:
Open System Settings and go to Focus
Check if a Focus mode is active during your calls (look for modes like "Do Not Disturb" or "Work")
Click the Focus mode and go to Allowed Notifications
Add Hedy to the list of apps allowed to send notifications during this Focus mode
2. Fullscreen Video Calls
When your video conferencing app (Teams, Zoom, Google Meet, etc.) is running in fullscreen mode, macOS hides standard notification banners or sends them silently to the Notification Center.
How to fix:
Keep your video call in a regular window instead of fullscreen
On Mac, press the green button in the top-left corner of the window, or press Ctrl+Cmd+F to exit fullscreen
3. Notification Settings for Hedy
macOS may be set to hide Hedy's notifications entirely, or to show them as "Banners" that disappear after a few seconds (easy to miss during a call).
How to fix:
Open System Settings and go to Notifications
Scroll down and select Hedy
Make sure Allow Notifications is turned on
Change the notification style to Alerts (these stay on screen until you dismiss them, so you won't miss them during a meeting)
Check Your In-App Settings
Make sure notifications are also enabled inside Hedy:
Open Hedy and go to Meeting Settings
Under Automatic Suggestions, make sure Send suggestions to system notifications is turned on
Good to know: You can use any audio setup (headphones, AirPods, speakers) and Hedy's notifications will work. The notification system is completely independent of how your meeting audio is routed.