If you created your Hedy account before EU data storage was available, this guide walks you through moving your data to a new EU-based account.
Why Is This Necessary?
Hedy's EU data residency option stores all your conversation data on servers in the European Union. This option is only available during account creation and cannot be changed afterward.
Accounts created before this feature was introduced store data on US servers. To get full EU data storage, you need to create a new account, select EU during setup, and transfer your data using the export/import tools built into Hedy.
Before You Start
Make sure you have:
A second email address for your new account (each Hedy account requires a unique email)
Hedy updated to the latest version on at least one device
A few minutes to complete the process
Step 1: Export Your Data
The JSON export captures nearly everything from your account in a single file: sessions with transcripts and summaries, topics, highlights, to-do items, custom vocabulary, and session context profiles.
Open Settings and go to Automation & Data
Under Backup & Transfer, tap Export All Data
Save the JSON file somewhere you can access from your device (e.g. Files, Downloads, or a cloud drive)
Tip: The JSON format preserves the most data. If you also want human-readable copies of your transcripts, use Advanced Export to export as Markdown or CSV as well.
Step 2: Create Your New EU Account
Sign out of your current account
Create a new account using your second email address
During setup, when you see "Where should we store your data?", select European Union
Complete the rest of the onboarding flow
Important: The data storage region is permanent and cannot be changed after account creation. Make sure to select European Union during this step.
Step 3: Import Your Data
Once you are signed into your new EU account:
Open Settings and go to Automation & Data
Under Backup & Transfer, tap Import Data
Select the JSON file you exported in Step 1
Review the summary showing what will be imported (topics, sessions, highlights, to-dos, vocabulary, and context profiles)
Tap Start Import and wait for it to finish
The import automatically handles duplicates, so you can safely re-run it if needed.
Step 4: Transfer Your License
If you have a Pro or Lifetime subscription, it is tied to your old account. To move it:
Send an email to [email protected]
Include your old email address and your new email address
Request that your license be transferred to the new account
License transfers are handled manually and typically take 1-2 business days.
Step 5: Recreate Remaining Settings
A few account settings are not included in the export file and need to be set up again manually:
Webhook configurations (if you use webhooks for automations)
Auto-recap email settings and recipient addresses
Sharing links (old shared links will stop working; create new ones as needed)
Notification preferences
Step 6: Verify and Clean Up
Confirm your region shows as European Union in Settings > Privacy & System
Start a test session to make sure recording and AI features work correctly
Spot-check a few imported sessions to confirm transcripts, highlights, and to-dos came through
Once you are satisfied, you can delete your old account (Account Settings > Delete Account)
What Transfers vs. What Doesn't
Included in JSON export/import:
Sessions with transcripts, summaries, and timestamps
Topics (matched by name or created automatically)
Highlights (with session associations preserved)
To-do items and action items
Custom vocabulary list and enabled state
Session context profiles (with timestamps preserved)
Needs manual setup on new account:
Webhook configurations
Auto-recap email settings
Sharing links (old links stop working)
Notification and other account preferences
License/subscription (contact support)
Quick Reference
Can I change my existing account to EU? No. The data storage region is set during account creation and is permanent.
Do I need a different email? Yes. Each account requires a unique email address.
Will my subscription transfer? Yes. Contact [email protected] to move it to your new account.
Will I lose data? The JSON export/import preserves sessions, topics, highlights, to-dos, vocabulary, and context profiles. A small number of settings need manual setup.
How long does this take? The export, account creation, and import take about 15 minutes. License transfer may take 1-2 business days.